Customer Terms
A personal conversation comes before a confirmed bouquet order.
Updated 12 October 2026
Who we are
Your seller is Ceri Ann Roscoe-Roberts, a sole trader trading as Blodau Blasus. Email blodaublasus@gmail.com about enquiries, changes or problems with an order.
Business correspondence and complaints address: Glyn Peris, Llanberis, LL55 4EL. Visits and collection are by prior arrangement only.
Enquiries and order confirmation
You can browse, build a bouquet and use the basket without an account. Submitting an enquiry does not confirm an order or create a binding contract. We first review availability, capacity, collection or delivery details, and the final price. A chosen date is a request, and a temporary capacity hold is not order acceptance.
Your order is confirmed only when all three steps are complete:
- The final details and total have been agreed in writing.
- We have received the required payment stated in the payment request.
- Blodau Blasus has sent you an order-confirmation email.
Payment should normally reach us within 48 hours of the payment request, unless that request states a different deadline. The request will explain the required amount and any balance arrangements. If payment is not received by the deadline, a temporary capacity hold may expire and the date may be released. Please contact us before paying after a deadline so that we can check availability again.
Before you are bound, we provide the bouquet details, complete price, business contact information, payment arrangements, fulfilment details and cancellation conditions in writing. Keep this information and your confirmation email. The confirmation includes the bouquet details, agreed date, collection or delivery arrangement, delivery charge if applicable, final total and payment status.
No payment is collected through this website. Any later secure payment request is sent personally after the details and price have been agreed.
Prices and finishing touches
Prices are in pounds sterling. The basket shows the current bouquet and extras prices; a custom arrangement and any delivery charge need a personal quote.
| Bouquet | Cupcakes | Price |
|---|---|---|
| Petite | 7 | £35.00 |
| Classic | 12 | £55.00 |
| Grand Deluxe | 19 | £80.00 |
- Personalised topper wording — £2, subject to available space and confirmation.
- Clear presentation box — £5.00.
- Handwritten Card — £3.00.
The complete agreed price must include confirmed extras, custom changes and any delivery charge. We discuss any change to the quote before you agree to it.
Collection and delivery
Collection from Llanberis is free by prior arrangement. Please wait for us to confirm the location and collection time before visiting.
Delivery availability and the delivery charge are confirmed separately after we review the address. Deliveries are arranged within an agreed window; tell us about any urgent or exact-time request so we can discuss it before you agree to buy.
Handmade and custom bouquets
Each bouquet is made and piped by hand. Flowers and colours can vary naturally; we discuss particular designs and requests with you.
Personalised topper wording — £2, subject to available space and confirmation.
Images labelled illustrative or AI-created are design inspiration, not photographs of bouquets we have made. We will identify genuine product photographs separately when they are available.
Product allergen information
You can review the available product ingredient and allergen information before an order is confirmed. We confirm the information for your actual sponge, filling, buttercream and decorations before you agree to buy, and the appropriate food allergen information accompanies the finished product.
We are not currently accepting custom allergy-specific website requests. Do not provide personal medical, allergy or intolerance details through the website. Our products are not offered as allergen-free, nut-free or gluten-free.
Changes
Email us with your enquiry or order reference as soon as you need a change. Please request changes at least seven clear days before the agreed collection or delivery date. “Clear days” excludes the day we receive the request and the day of collection or delivery.
Changes requested later are not guaranteed and may involve an additional charge. We will agree any extra cost with you before making the change. Please wait for written confirmation of the revised details.
Cancellations
Our cupcake bouquets are perishable, so the usual 14-day distance-selling change-of-mind cancellation right does not normally apply. Clearly personalised goods may also fall within an exception. This does not remove your rights if goods are faulty, unsafe, not as described or not supplied as agreed.
You can contact us to cancel a confirmed order. Our cancellation policy is:
- More than seven clear days before the agreed date: we refund what you have paid, less reasonable, non-recoverable costs already incurred for your order.
- Seven clear days or fewer before the agreed date, or when ingredients, personalised items or production have already been committed: we assess a fair refund by taking account of the costs and losses we can reasonably avoid.
We take reasonable steps to reduce any loss and explain any deduction. We do not charge a penalty or treat all payments as automatically non-refundable. Any amount retained must reflect genuine, reasonable loss, without charging twice for the same cost. These arrangements do not limit any refund or other remedy required by law.
If something is wrong
Please contact us promptly, give your reference and explain the problem. Photographs can help, but we do not make your statutory rights conditional on providing them. We will discuss the appropriate remedy, which may include a replacement or refund where the law requires it. These terms do not limit your statutory rights.
Care and contact
Follow the care and storage instructions provided with your bouquet. The website’s care guide explains how to keep it level and protect the buttercream during transport. See our Privacy Notice for how we handle enquiry information.
Questions? blodaublasus@gmail.com